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Air New Zealand Complaint - My Own Airline Is A Joke - Bad Flight / Bad Customer Service

Bad Flight / Bad Customer Service - Complaint
Review by tenthmerchant on 2009-04-16
Recently I flew home to New Zealand from London for a visit. My return flight to London was a shocker. I had a seat which reclined all by itself at random times and random angles. The attendant told me it would be fixed at the 1/2 way point (Hong Kong). It wasn't. The overall flying time was 24 hours. I was able to be moved on the final part of the flight but to a useless seat! But worse than any of this is the service from Air New Zealand afterwards - that is, none. I have made to official complaints through their website and have heard nothing.

I'm a kiwi and have tried to support AirNZ in the past, but increasingly I am hearing more and more reports about their poor service and bad flight experiences. Looks like loyalty comes at a price I'm no longer prepared to pay.
Comments:
Posted by Ben There on 2009-04-16:
I hate chairs that try to make me more comfortable against my will. A lot of new seats recline at a different angle than older seats - where the bottom slides forward.

What type of compensation are you looking for?
Posted by BokiBean on 2009-04-16:
24 hours of flying in a possessed chair would be a nightmare! Not replying to a consumer's complaints is a no-no too....
Posted by VF-213 on 2009-04-16:
Ben There, Pray Emirates joins OneW. I just got back JFK DXB on EK. Interline, a couple of phone calls... wife and I snagged the last two F suites. A380, lounge, bar, showers at 41k ft.

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