Air New Zealand Complaint - My Own Airline Is A Joke
Recently I flew home to New Zealand from London for a visit. My return flight to London was a shocker. I had a seat which reclined all by itself at random times and random angles. The attendant told me it would be fixed at the 1/2 way point (Hong Kong). It wasn't. The overall flying time was 24 hours. I was able to be moved on the final part of the flight but to a useless seat! But worse than any of this is the service from Air New Zealand afterwards - that is, none. I have made to official complaints through their website and have heard nothing.
I'm a kiwi and have tried to support AirNZ in the past, but increasingly I am hearing more and more reports about their poor service and bad flight experiences. Looks like loyalty comes at a price I'm no longer prepared to pay.