Frontier Airlines Complaint - Worse Airline Experience Ever!
I had the worse airline experience ever (both on the ground and in the air)! I will NEVER fly Frontier again, and advise everyone else to avoid them as well. After flying them this weekend, I can see why there are in bankruptcy, teetering on survival.
First, they moved the flight times three times in four months, making it difficult to plan when to pull my daughter out of the school early n order to make the initial departure flight.
Second, it really didn’t matter what time they said the times were because all four legs were late. The first outbound leg was delayed more than an hour while we sat on an airplane with no air conditioning or ventilation while the captain tried to correctly file the appropriate paperwork for us to depart. The flight crews were surly and clearly could not care less about customer service,
Third, I was hit with surprise baggage fees on the return from Las Vegas. When I booked the trip, I asked three different times if there were any luggage fees so I can compare the flight costs to other airlines like Southwest, and all three times were told there were not any luggage fees. And leaving Chicago, we didn’t have to pay anything for our luggage. But in Las Vegas, I was charged $15 for each bag (one for me, and one for my wife), and received a glib response from the attendant that either I pay the fees or just leave my bags behind.