Hertz Complaint - Hertz Rips Money From Customer Without Notice
SAVOY, ILLINOIS -- I rent one day car rental from Hertz counter at the Savoy airport, Illinois on Saturday 9:30 am on March 28. They told me that the car gas thank is full but not totally full and I have to fill even 3 gallons before I left for Chicago which 150 miles away from Savoy. I just filled a full tank before my return of the car on the next day at 9:30 am. I told a clerk at counter to come and check the car I returned and mentioned that I filled full tank and she told me OK and gave me receipt. However, I found out later, they charge me $ 16 for gas for one gallon of gas they said they filled. I called the counter and told the lady that I returned about charges and she transferred me to the Manager " Daniel Boyle". The guy was very rude. I told him to give me the receipt how many gallon you filled and he flatly denied me to provide information. Only his explanation was we charge what our staff told me. I told him that I can provide my gas receipt and mileage that I used because I kept all my record but he said we charge what we want.
Hertz is really bad customer co. and I'll never rent again and tell all my friends and plan to put audio that I recorded with this rude Manager and plan to file the BBB. Beware Hertz will charge bogus gas bill anyway.