Old Navy Complaint - Shoddy Service And Questionable Policies
PLAINVILLE, CONNECTICUT -- I shopped at store #06187 (Plainville, CT) recently. I used a gift card, a bucks back coupon for $10 and the 20% off everything card. I was told that I could not combine the 20% off and the $10 bucks back coupon. I could understand why and I didn't question that policy. What really bothered me was that I was told by the manager that I had to use my gift card in a different sale. In other words, I couldn't use the gift card toward the 20% off purchase or the $10 bucks back transaction. I had to do 3 transactions just to purchase my merchandise! I was under the assumption that gift cards were considered cash, and NOT a discount.
On top of this, the manager was very curt and rude with me in front of my daughter- I put some merchandise back because of his attitude.
This is not an economic climate that fosters rudeness to customers - with other stores combining discounts and great customer service, it is very easy to walk away.