Japan Airlines Complaint - Japan Airline Stiffed Me
OSAKA -- When I booked a round trip ticket from Los Angeles to Guangzhou, China with a stopover at Osaka, my travel agent said that Japan Airline would provide a free night hotel during the return because the connection requires me to stay overnight.
Due to business reason, I had to delay my return trip from a Monday to Thursday. When I arrived at Guangzhou airport ready to take the return trip to LA, I was told by Japan Airline that I had to pay $150 extra in order to take the flight. The reason being that my second leg, from Osaka to LA, will be a Friday at a weekend rate, even though I started my journey on a Thursday. I was not happy but I had to pay anyway.
When I arrived at Osaka airport, expected to be shuttled to a hotel, Japan Airline sprung another surprise and said that they cannot provide me with the hotel room as promised because I had changed my reservation, even though my flights were identical. This time I refuse to pay and wound up staying overnight at the airport.
I think Japan Airline found ways to overcharge me and underdelivered their promise. I am very disappointed at JAL especially when I had such a pleasant stay in Japan earlier. I am writing this at 3am in Osaka airport because I cannot sleep in the airport lounge and I am very upset at JAL who caused this situation. I will never fly JAL again and I will never recommend JAL to anyone I know.