AutoPartsGiant.com Complaint - Shady Deals And Bad Service Add Up To A Scam
LOS ANGELES, CALIFORNIA -- My story is very much like all the others that have been posted here about this company. The saying "caveat emptor!" definitely applies. High tech has made it increasingly difficult to determine who is legit and who is not.
This company has gone to great lengths to make itself look professional and legitimate. Lots of nice web pages of the supposed inventory, a tool free customer service line, and all the trappings of bona fida company. Nothing more than a wolf in sheep's clothing.
My first tip off that this company was scamming customers was the shipping. The part was to be shipped via UPS ground. A reputable and trusted company to be sure. When I saw the email invoice there was no tracking number. Warning Will Robinson! UPS never ships it packages without a tracking number - ever!
The company provided me with a login password to track the status of my order. Guess what? Another dead end. No information was available. Just a comment that it may take up to 72 hours to receive a tracking number. Right, and I have some beach front property in Arizona for sale.
The customer service number is useless. You will be told that they are working hard to assist you when you call. Then you are told your position in the queue. If you hold long enough, 15 or 20 minutes, perhaps you will get to talk to someone. Generally, your call is conveniently disconnected when your time finally comes.
I decided it was time to bring pressure on this larcenous lot of snake oil salesmen and filed a formal complaint with California State Attorney General's office and the BBB. I then contacted my credit card company and disputed the payment. If you don't do this, they will get your money.
If you have had dealings with this company, you too should file a complaint with the Attorney General and the Better Business Bureau. Theft is a crime. Take action!