Evercom Systems, Inc. Complaint - The Blind Leading The Blind !
DALLAS, TEXAS -- I have a home phone which I used to except correctional billing calls from a local jail. Evercom from time to time would put blocks on my phone and would tell me that I could purchase a pre-paid account although my home phone bill was paid every month. I would ask them to remove the block and that seemed to take an act of congress to get that done and for no apparent reason that the block was put on. So they suggested because I wished to receive calls immediately that I should get a pre-paid account. I purchased a pre-paid account for $100.00 for my cell phone and the block was taken off of my house phone. The problem was that once the pre-paid balance was spent that they put a block back on my home phone again. I called them and they said that I needed to pay an additional amount other then the $100.00 and should send a money order to them or western union them the money and they would take the block off but only after they received it in Dallas, Texas and the amount was for $8.40 plus you must pay an additional amount for sending it through western union.
All I wanted was to talk to my children and they were allowing my pre-paid account to go over that which I clearly put on my card. Should not pre-paid mean prepaid? If you buy a pre-paid card at Walmart for $100.00, they will not allow you to charge extra to that card. How is it that they want to put a block on my phone and lose money they were clearly getting to rather make me immediately put money on a card so that I suppose they could get their money instantly. GREED!!! They would not allow me to pay the $8.40 on my card...They said I had to at least purchase $50.00 of more time to my cell phone. I think it is a shame that we are doing business with such clearly ignorant people as they are.
I think they are raping people! I think the better business bureau or someone should stop this nonsense. This Greed in business and stupidity will surely cause a nation it's downfall. I obviously am complaining in hopes that someone can direct me to the head of this company in hopes that I can look eye to eye with what must be a monstrous human being! Sincerely,