Australisian Relocations Pty Ltd Complaint - Insurance Claim Ignored

Review by kohlmus on 2009-04-17
This company does not honor the insurance cover you pay when using their services. We had a number of items of furniture damaged during the moving process from Australia to the UK and while we submitted the claim with quotes and photos attached as per the procedure outlined in the insurance claim form as well as following up on numerous occasion, the company passed our claim around the office, each time claiming that the person dealing with the claim was either away or sick. When trying to contact Mr Robert Briggs, he had another person contact us to follow up – did not contact us direct – but once again we received no resolution. This company did not proactively seek to address our claim.

I would highly recommend that you carefully consider your options when seeking a relocation company – and determine if the payment of insurance is worth the expense.

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