Universal Studios Complaint - Universal Studio's Staff Needs Training In Manners And Cater A Little To The Disabled
ORLANDO, FLORIDA -- We have been Premier Pass holders for 2 years and our Daughter and family came to visit and we went to all the parks in Orlando but Universal. So I told my husband who is disabled that the day they leave we will go to Universal for a few hours and head home, please keep in mind we have been to every park already in Orlando with no problems and they give the disabled a handicap fast pass to all attractions. Well be go to Universal and we park a long way a way because of not enough handicap parking, we get up to the check point and we have a cooler that has a hard plastic container in it where one side we can put his medicine that have to be kept cool and four drinks, this sits down inside his walker seat and the lid has to be cracked open about 2 maybe 3 inches because of the height, well the one security guard said we have to leave the cooler or go put it in the car we tried explaining to them the situation and another guard comes up and says" Whats your problem".
Well that set us both off right there and we asked to speak to a supervisor and the supervisor goes gets a small cooler they sell that would not even fit my husband's medicines in one and he says you can take as many of these as you want or can in to the park, my husband spoke up and said I cannot let my medicines get wet and he says "That is not my problem" then I said those leak we have try bigger ones already and they leak and again "That is not my problem" so we go to put the cooler back into the car and we were going to leave when I decided to call the number on the back of my card and who ever answered the phone, said the best thing you can do is while you are currently at the park is to come speak with a supervisor.
So we put the cooler in the car and headed back in we get to that same line and a Sargent comes up and says they cannot go into the park with that cooler and he point to the seat on my husbands walker, my husband got so mad and turned to that boy and said "Son, who best go mind your F______ business and leave me the F______ alone and then two others went to get smart and my husband shut them right up, he was so mad I have never seen him like this. We get to guest services and a supervisor comes out and we said we want to get our money back on our passes since the last time we were here and she said we can not do that and wanted to know the story, so we told her everything above and she said that are our rules, and that they do not have the line for handicap anymore that they have to purchase the fast pass like everyone else and that they are the only ones around that is ADA compliant, well this ADA compliant, I sure hope the rest of the parks don't go that way because they bend over backwards for the handicap, needless to stay they said they only thing they can do is give us a free day of fast pass and cancel our membership.
For all that is handicap, beware of Universal Studios, but yet a mother with a child can take a big bag, a big cooler and back backs are being taken in and we watched so many much bigger bags being taken in.
I am going to fight this to the US Supreme Court, if I have too, there was no need of the embarrassment, hassle and humiliation that they put us through and wasted 3 hours of our time.