Ikea Complaint - Bed Bugs Hitched A Ride On An Ikea Bed Frame
EMERYVILLE, CALIFORNIA -- We bought a bed frame and mattress from Ikea for an exchange student who would be living with us. After a few months, he started to complain about what seemed to be bug bites. We couldn't imagine where it could be coming from. No one else in the house was experiencing it. Finally, we saw a bed bug. We paid $1000 to buy mattress and pillow encasements for all the beds in the house, since bed bugs like to live there (and the encasements keep them from getting out or back in). We also used a steamer and put other things in a hot dryer (high temperature kills bed bugs). But the problem recurred. So, we took the bed apart. There, we found clear evidence of bed bugs and their eggs in the slats of the bed. This whole process obviously took some time to figure out. So, by the time we did, and I called Ikea, they refused to do anything about it, since it was more than 90 days past the purchase.
I was only asking them to replace the slats (not an expensive thing), but they reiterated that there was "nothing we can do." I guess my only recourse is to make sure that people know to always check their products for signs of bedbugs.