Walt Michaels RV Mall Complaint - Walt Michaels Is A Rip Off
BELLEVILLE, MICHIGAN -- We went to Walt Michaels in the spring of 2002 to look at Pop-up campers. We did not want to buy a used camper and end up with a duct tape special so we purchased a brand new pop-up. When we did the walk through our sales person just pointed out heres the stove, fridge, AC etc... When got the camper home and set it up to show our friends we realized that the canvas had 2 areas where the stitching was coming out and the zipper around the door was also broken. We called our sales person who said we should make a report but if we wanted to use the camper for the summer we should wait and bring it in the fall or they could have it ALL SUMMER to repair it.... A new replacement camper was out of the question.
We went camping the following weekend only to discover that we also did not have curtains in our brand new camper so we could not change out clothes inside it and the propane tanks that were supposedly FULL at purchase were empty.
We called our sales person and he said he would order curtains and they would be in next week. We called him every week and were put on hold and NO ONE ever returned our calls. We made several trips out there only to get the run around. FINALLY they gave us a set of curtains out of another camper but those did not match our interior.
In October we took out camper in to have the stitching and zipper fixed and were told it would take about 1 month. we called every month and IF WE actually got to talk to someone it was always "no, not ready yet".
We went out there again in February and were told that the canvas had just been sent out for repair and would be ready in a month. Not ready in March, April or May! We went out there again and had words with Ms. Michael who told us to leave or she would call the police..... Mind you our camper has sat there on the lot for 8 months of us making payments for a camper we can not even use!
Then a few weeks later they tell us that the canvas has been lost in shipping and some how they do not think they should have to pay for a new canvas!!! They tell us we have to deal with the company that LOST the canvas.
We contacted an attorney who was very familiar with Walt Michaels POOR CUSTOMER SERVICE - he called the place WALLY WORLD! It took another 6 months of court hearings so no camping in 2003 & still making payments on a camper we do not even have.
In the end "Dutchman" offered us a brand new travel trailer in replacement of the pop-up! We had it sent to General RV as we did not want to go to Walt Michaels EVER again and Walt Michaels had to pay our legal expenses.