Comcast Corporation Complaint - Amnesty Program
SOUTHFIELD, MICHIGAN -- In December 2003 a sales representative informed me of the Amnesty program offered by Comcast to previous customers who had outstanding balances with cable companies with whom they have merged. The sales representative called his supervisor on his cell phone and it was confirmed I was eligible for the amnesty program only if I would sign up for cable services. I signed up for cable service and the internet service; the internet service never worked and despite complaints was never resolved for the first two months of service. I started making payments in January and it was discovered on my billing in February that no credit was given from my January payment, it turned out that Comcast applied my January payment to my old balance that was to have been "forgiven". Despite calls to the customer service department this problem was never resolved and a supervisor never returned my messages. My next payment was also applied to my old balance, leaving me with a new balance of Jan 2004, February 2004 and March 2004 being past due. I again spoke with a customer representative about the reason for lying about having an amnesty program when it seems to not have been one. I was scammed and very upset about it, I had my cable turned off today even though payments for Jan., Feb., and March have been made. I reported Comcast to the Federal Trade Comm. and wrote to the State Attorney General about this form of fraud. I would appreciate hearing from other victims who was mislead by Comcast! I am sure there has to be a law against this!