United States Postal Service Complaint - Lies & Refusal To Deliver - USPS 4213 S PORT AVE, CORPUS CHRISTI, TX
CORPUS CHRISTI, TEXAS -- I've had horrible experiences with the local post office at
4213 S PORT AVE, CORPUS CHRISTI, TX 78415-9998
I'll explain in two situations which have happened in the last few months...
My family in Alaska sent me 3 large packages for the holidays and the mailman was driving by my house each day without knocking (I work from home). He also didn't leave a pink slip in my mailbox so I had no idea he was doing this until I called my family. They gave me the tracking number and it said he had tried delivery 3 times which was completely untrue. The day after this I hear a vehicle loudly honking outside of my house. I go out on the porch and it's the mailman who quickly jumped out of his truck. He only had 2 of the 3 boxes. I asked him why he had been saying that he tried to deliver when he didn't and why he wasn't leaving my pink slips to let me know and his response was "I don't leave pink slips, I just scan the box and try again the next day". I then asked him how would I know he tried to deliver the package without a pink slip and he said nothing.
After finding this out, I called the post office and spoke to [snip] the manager and reported this. He said "He leaves pink slips" as if he knew that he was leaving them. When I told him that he wasn't and that he admitted it to me he sounded shocked. The end of the story was that I had to go to the post office to pick up my package. He also said that he understood and would talk to him to make sure that my packages were delivered from now on.
The lying about attempted delivery and not even notifying me a package was available would have lead to all of my packages being sent back to Alaska. My family spent $100 to mail these items for the holidays for my two young daughters.
Next I order something online. Once again, I'm home all day and no one comes to deliver the package. I sign the pink slip and put a large note on it that says "I was here all day yesterday" and place it back in my box as it asks. 3-4 days go by and that package isn't delivered. Ironically 2 other packages are delivered to my home in the meantime. I called the post office and spoke with the manage [snip] again. I explained that this person lied and didn't try to delivery on Tuesday and was ignoring the pink slip in my mailbox. [snip] said "There's no way for us to deliver to all of the mobile homes". I'm thinking "What? Isn't that what the post office does?". He also said they have been advised to not deliver the packages and just put pink slips into mailboxes so everyone has to come to the post office to pick up their packages. I then asked him why I inconsistently received packages from the post office and he said "I don't know, they must be people not usually on the route".
When I asked him who advised him to say that they wouldn't deliver to our home he then said "I did". I then asked for his supervisors name and he refused only saying "I'm the manager".
We are a one car family with 2 young girls (3 and 14) and going and picking up all of our mail that doesn't fit in our box is ridiculous. If this was an apartment that would be one thing (leaving it at the office) but it isn't. It's a large, mapped out mobile home community. It looks like this post office is just doing what they want because of laziness. The manager, [snip] told me that he would make sure that my packages would be delivered after the first situation and now he's making excuses saying they don't have to deliver here without providing any way to contact a supervisor above him.
I tried to call USPS to report this but all I could get was an hour of looping menus that won't let you talk to a person. When I found the postal inspectors site, it says to contact your local post office with a complain which I've done and gotten no where.
If you could provide contact information to someone above [snip] and this one post office location, I would deeply appreciate it.
Please help someone!