Priceline.com Complaint - Name Your Own Price
HONOLULU, HAWAII -- I've just had a horrible experience dealing with the customer service at the Priceline.com to include even the supervisor [snip]. It seems as though they have a "script" in front of them to only respond a certain way when people call them up with a concern. With all of them (1 company rep, 2 customer service rep, and a supervisor), they had neither the compassion nor the willingness to help a customer out except to say, "I am sorry, Mr. but the policy is that you can neither change or cancel this reservation." I used this service one or twice before but this would be the last time I would ever use this service again. I was planning a business trip and I was intending to take my family along with me, my wife and 3-month-old son. Well, something happened where now, neither I or my family wasn't going to be going on this trip. I called them a day later after booking the rental car reservation only to hear them say, "I am sorry Mr. but we cannot change or cancel this reservation." A reservation is a reservation to most of "customer caring" businesses except for the Priceline.com. I found out how people are frustrated with their service only after I had to deal with it myself. 85% of 262 people rated their service as poor.
Now, that says something about the quality of their service in this "people business." The phrase "Name Your Own Price" will have a bitter taste in my mouth for some time. Way to go...Priceline.com. You have just lost another customer dissatisfied with your service.