General Motors Complaint - Two Major Repairs Needed On A Car That Has 24k Miles
DETROIT, MICHIGAN -- I have a 2008 Cadillac CTS with 24,000 miles on it that I bought brand new. I first want to say I love the looks and handling of the car - when it isn't in the repair shop for major repairs.
This past December, the entire computer system went out. After taking it to the dealer, I was told by the service tech, "Yea, we've seen this before. GM used a cheap plastic clip to secure the entire electrical wiring harness and the clips tend to break in cold weather causing the wiring harness to get sliced and chopped by the fan". The entire wiring harness was replaced.
Then, on April 15, the check engine light came on. I immediately took the car to my local Cadillac dealer. They ran the diagnostics and stated there were two major problems with my car.
First, the timing chain/belt was stretched (common problem with the 2008 CTS, the dealer told me). Second, the cam and crank shaft would need to be repaired/replaced, and their service department was short handed and I would have to take the car to the selling dealer, some 25 miles away. The service tech also stated, "we've seen almost a dozen CTSs with the same problem," in a "business as usual type of attitude. He also said this was a major repair requiring engine removal.
As I am writing this, the car is at the selling dealer waiting for parts from GM (I only hope the dealer gets them before GM goes belly up...)
There is something amiss when GM's flagship car line is this unreliable. The selling dealer has been cordial and provided a loner car, but that does not cover the monthly note I must still pay even though I can't use the vehicle. And if I had to endure two major repairs on a %50,000 car with only 24,000 miles on it, what may I look forward to when the car has 34,000, 44,000 and 54,000 miles on it?
This is my first and LAST Cadillac.
I always try to support American automobiles companies but with GM's lack of attention to reliability on their flagship car line (never mind their other car lines), I suppose they are going to get what they deserve when the bankruptcy gavel falls on them, and after getting burned with the CTS, I will shed no tears.
I also have a 1998 Lincoln Nagivator with almost 200,000 miles on it and a 2004 Lincoln LS with 140,000 miles on it. Neither of these vehicles have EVER had a major repair and both still operate well today.
Good bye GM. May you get what you deserve.
Ford, I'm, sorry I left you but I'll be back to see you about a new vehicle just as soon as the CTS piece of crap is fixed.