Gold's Gym International, Inc Complaint - Golds Gym Lies
Late last year, my fiance and I went to sign up for Golds Gym so we could work out together. He is a bike racer, and works out with his team 8-9 months out of the year. We were extremely clear that we wanted a month to month contract because of this. The salesperson said no problem. So we signed up.
When we went to cancel the membership, I still wanted to keep mine. They told us we could not cancel because we were in a 2-year contract. I spoke with a manager, who told me that the salesperson who signed me up was fired for doing things like he did to us. He apologized for it. I told him that I was wanting to keep my part of the membership. We were paying for 2 memberships, but were under one contract. The manager told me this was not possible, that we would have to cancel the entire contract and I would have to sign my own. I asked how to do it.
He said to send the two barcodes, $100, and a cancellation letter to the corporate office and they would cancel the contract. I said great and I signed up for my own contract. I sent in the materials he told me to that evening and received an email from a customer service representative a couple weeks later stating she could not cancel my membership. I called to discuss this and she said there is no way to get out of a contract unless I had moved. I told her the manager told me I could cancel, otherwise I would have never signed an additional contract, that makes no sense. She said she couldn't help me because managers do not deal with cancellations and he shouldn't have told me that.
I said "so you are telling me I am stuck paying for three memberships for only 2 people?" she said yes. She called the manager and he denied every discussing a cancellation. I ask, though, why would I agree to sign another contract when I was already in a contract for the same thing unless I was told the old contract would be cancelled? Now I have two memberships under my name and two contracts for the separate memberships. I then said "so I am stuck in all these contracts because your manager lied to me?" she said yes.
I asked to speak to someone higher up about the situation and she said the only thing was to call their national office but I shouldn't bother because they would tell me to call her. I called the national office and spoke to a manager and told her the situation. She couldn't believe I was signed up for 2 contracts at the same time and she said that was completely against their policy and should have never happened, but she wasn't sure she could do anything since Golds Gym is a franchise. I am still waiting for a response.
I have been reading reviews and customer complaints most of the afternoon and see that I am definitely not alone. I feel as though I cannot stand idle while this company continues to operate unethically and take advantage of people. They will lie to you and then deny it straight to your face. In my opinion, what is stated is an oral contract, and they, in some situations, are breaking that oral agreement.