Genuine Warranty Solutions Complaint - Genuine Warranty Solutions Caution!

Review by Collector Cars on 2009-04-18
AVONDALE, ARIZONA -- Well I won’t even get into what the warranty details are other then they were covered items. Spelled out on the contract but denied without any discussion. Its called a Factory Warranty. They claim in their own words - " (Freedom to get repairs done anywhere (from factory dealers to local specialized mechanics)" except when they consider the repairs expensive. They also state "Factory Coverage is just like it sounds -- a warranty that covers your automobile similar to when the auto was purchased brand new". How far from the truth. They'd rather send you to something like Bob's Salvage and Ferrari repair service. Yea let’s buy a $150,000 car and get some unqualified monkey on it.

Should you be lucky enough to even get someone on the phone they are not very customer friendly. Speaking from personal experience I had an awful experience with the so called CEO of this company. Instead of trying to resolve the problems this guy calls me and starts to tell me how I should not have complained, insults me and throws out just about every bit of profanity. THIS IS THE OWNER OF THE COMPANY! Please save yourself the money and do your research. This company does conduct business professionally.

Look around the web and you will see. Stay with the factory warranty provided with the manufacture of your vehicle and be sure to read everything.
Comments:3 Replies - Latest reply on 2013-01-11
Posted by hooneybee on 2010-05-24:
I was victimized too. The Wayne guy was most rude person I've ever dealt with. He was yelling and screaming. I've reported to BBB and he said he will pay if I rescind. When I did, he came up with other excuse not to pay. I've call me Credit Card company and took the money out. You should do the same. let me know what happens. We should do something about it. Warranties 4 wheel, Genuine warranty solution and Gorilla Marketing are all same company owned be Wayne Craig. Let get people who bought warranties from him and file a class action lawsuit.
Posted by Pepper on 2010-05-25:
dang ... that sucks.

i'm never for anyone who has to yell and scream
Posted by JC on 2013-01-11:
Total scam, be careful and find another warranty company. They are nothing but headaches and will not pay. Good luck trying to get someone on the phone.

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