Genuine Warranty Solutions Complaint - Genuine Warranty Solutions Caution!
AVONDALE, ARIZONA -- Well I won’t even get into what the warranty details are other then they were covered items. Spelled out on the contract but denied without any discussion. Its called a Factory Warranty. They claim in their own words - " (Freedom to get repairs done anywhere (from factory dealers to local specialized mechanics)" except when they consider the repairs expensive. They also state "Factory Coverage is just like it sounds -- a warranty that covers your automobile similar to when the auto was purchased brand new". How far from the truth. They'd rather send you to something like Bob's Salvage and Ferrari repair service. Yea let’s buy a $150,000 car and get some unqualified monkey on it.
Should you be lucky enough to even get someone on the phone they are not very customer friendly. Speaking from personal experience I had an awful experience with the so called CEO of this company. Instead of trying to resolve the problems this guy calls me and starts to tell me how I should not have complained, insults me and throws out just about every bit of profanity. THIS IS THE OWNER OF THE COMPANY! Please save yourself the money and do your research. This company does conduct business professionally.
Look around the web and you will see. Stay with the factory warranty provided with the manufacture of your vehicle and be sure to read everything.