Exxon Complaint - Gas pump pre-pay discrimination
GAINESVILLE, FLORIDA -- On Monday, June 11, 2001 at about 10:45 p.m., my girlfriend and I pulled up to pump 13 at your gas station to fill her tank as we always do (at your gas station). We selected gas and payment type and the clerk informed us over the intercom that we would have to pre-pay. We didn't think too much of this as it was night time. While my girlfriend was inside paying for gas, and as I waited outside for the pump to turn on, I noticed that an older man (probably in his mid 50's) pulled to a pump in the back, but wasn't forced to pre-pay. He was in no way impaired or disabled and also was paying with cash. This irritated me enough, but when my girlfriend told me what one of the clerks said to another clerk inside (probably in training), I was outraged. When the older man pulled up to the pump, the one clerk said to the other, 'You don't have to make the old man pre-pay.' What have we inferred from this? Well, it seems that your Exxon chain doesn't value our patronage and the fact that we spend over a hundred dollars a month at your store. This must also mean that you don't care to have the patronage of the over 40,000 college students living in Gainesville. I will do my best to further your effort. As of now, my girlfriend and I will use a different gas station and we will inform all of our friends of how you choose to treat young customers. If I deem it necessary, I'll also write letters to student newspapers and to 'The Gainesville Sun,' where as a 3rd year journalism student I have contacts and can insure publication. If your business was looking for group to discriminate against in Gainesville, college students may have not been quite the best choice. You'd be suprised what a couple of college kids could accomplish.
At the very least I would like a response from your company regarding this incident.