Murrays Europcar Ireland Complaint - Almost Fraudulent! - Car Rental Reservation On The Internet
IRELAND -- I reserved a car for 3 days for approx. 35 EUR. I held my confirmation in my hands going to the pick-up counter in DUB Airport. When I wanted to collect the car, the member of staff showed me an agreement stating more than EUR 120,00 (!).
Without asking me, she added a "gas package", paying for a full amount of gas that I didn't request (which is -by the way - much more expensive than just driving to a gas station before dropping the car).
She also added the VAT and an airport collection charge (25 EUR). I know this charge often applies, but my reservation showed a price to me, not including these charges (and not mentioning following charges, as well as the VAT). Even though I was not able to check by now, there should be a EU-directive under which this behavior should be contrary to law.
The last straw is the CC-charge; You are just able to pay with CC but they charge you EUR 5,00 for that. In the terms&conditions it says "3 EUR". A discussion at the counter was blocked by forwarding me to the callcenter of Murrays where I hang up after hanging more than 10 minutes in line. Mails have never been answered.
This company in my case ran a highly fraudulent business, I would not have expected this from a company being allowed to carry this trademark in a western country. I would never again use them and will not recommend other people to do so.
As I got to now, Murrays will be Partner of Sixt starting in summer 2009, so: Watch out where you pick up your car and have a close look at terms&conditions.