Allheart.com Complaint - Fine, Until You Have A Problem With Merchandise
LOUISIANA, MISSOURI -- I've been ordering from Allheart.com for 4 to 5 years. There's no store, just online shopping.
One thing that always has bothered me is that they are VERY slow to ship merchandise. Therefore, I usually pay extra to have my orders shipped more quickly.
Most recently, I ordered a pair of collegiate scrubs. When they arrived, they were children's size small. I checked the item numbers and I had ordered an adult size small. I thought that I'd better give them a call, to re-order and make sure that they got the right size this time. But, Allheart.com gives out NO phone number for customers to contact them! That was my first clue that something was wrong. I even went to yellowpages.com and looked them up, and there was NO telephone listing!
I contacted them by email and explained the situation. BG responded and told me to mail the scrub pants back and they would refund my money. I requested that they pay for return postage & she told me to include the receipt for return postage and I would be refunded. I did all this but also included a note requesting that Allheart.com also refund the cost of expedited shipping - for sending me the wrong merchandise.
I received a refund - for the cost of the scrub pants ONLY! I sent an email to BG, using REPLY from the email that she sent to me, in which she gives me the instructions for returning the pants and getting a refund for shipping back. Her response? "You have been refunded $27.98 on April 5th." Like, I didn't know that? I replied, reminding her that she agreed to refund the cost of shipping back to them, that I thought they should refund me for Allheart.com shipping the wrong frickin pants to me, and that I would never shop with them again, AND would tell all of the nurses with whom I work not to shop with them again.