Sprint PCS Complaint - I Emailed The BBB On A Sunday At 5pm And Got A Call At 9am The Next Morning
For some reason sprint was not taking my payment out of my bank account, I did not notice until my service was disconnected for non payment. I called them and the representative said my service could not be restored unless I pay the early termination fee right then, and then a deposit of 50 dollars. She assured me I would get the 200 early termination fee refunded within six weeks. I agreed and my new account was started. Oh yeah, did I mentions that I was on the phone for a total of 5 hours with 4 different people because every time I was transferred to a new department, they would hang up on me! I would call back and have to explain my situation all over again the the next Indian that answered. Anyways, 8 weeks came and went with no refund, so I called them and spent another hour on the phone only to be told that I was never told that and it was impossible to return my money and they didn't know why the representative told me that because it was not in the account notes. I asked if it was on the recording of the calls and they said there was no way for them to access specific conversations with the way there system was set up. I was so frustrated that I emailed the BBB on a Sunday night and by 9 am the next morning a supervisor called and said she reviewed my account and would be sending me a refund with in 10 days.
I recommend threatening them with the BBB if all else fails. My refund arrived 10 days later.
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