regal honda, lakeland ,florida Complaint - brakes - brake job

Review by Anonymous on 2004-04-02
had noise from rear brakes, said noise was from usuing ceramic pads ,which i just had put on.

stupid me let them do anther front brake job. as i drove home same noise still there. they did'nt even test drive car. wrote letter to ser. mgr. no reponce called 3 times he siad he was to busy. wrote to zone mrg. no responce .called american honda they siad to take it back to them are they kiddin

american honda said they can't do anything
Comments:12 Replies - Latest reply on 2008-10-29
Posted by gman3fan on 2004-04-02:
I can agree with 2 things here... 1) The service Manager should have called you back and promptly, 2) You should take the car back to them and have it re-checked.
Posted by parker on 2004-04-02:
be nice. go back and kindly explain your problem. sometimes being polite and professional will get you along way.
Posted by Slimjim on 2004-04-02:
Stop on by if it's not too far. Hard to ignore you if your standing right there. Stay in control though, or you'll get nowhere except thrown out. lwrhps is just joshing ya. He's a Safford kind of man and he knows it.
Posted by Anonymous on 2004-04-02:
Oh if I only had a penny for everytime I heard this one.... Ok here is the skinny, Ceramic pads are a hard compound and have unique characteristics to them 1. they last the longest of all brake pad compounds 2. they are so hard they become "glazed" and your squelling will begin, sanding, edging, cutting the pads, and even the aftermarket additives that promote brake quiet are only temp. fixes and the noise will return. Honda offers two versions of brake pads as do several aftermarket companies (hopefully your dealer is aware of this) if you truly want the noise to go away ask for the organic pads, the drawback is your pad life will be greatly decreased as compared to the ceramic pads (literally by over 50%)
Posted by Mad Eye Moody on 2004-04-05:
General Dealer said they DO glaze over - why are you saying they don't? In my limited knowledge of brakes (Learned the hard way), It's been my experience that ceramic are the best pads, and have been told that they're always going to squeak a little. Dealer - I have a question for you. When I first start driving my oversized-gas-guzzling-ozone-depleting-American-and-proud-of-it-SUV after it rains or is humid, the brakes stick and jolt me forward as if I've slammed the pedal down even though I've barely tapped it...why does that happen?
Posted by Anonymous on 2004-04-05:
Actually lwrhps would almost be correct, it may take some time for pads to "glaze", but if he had read the post REAR pads were replaced and then after a little of time the FRONT pads were replaced and the noise is still coming from the REAR.
Posted by Anonymous on 2004-04-05:
Mad Eye, I already suspect what the problem is but first answer a few quick questions. What year, make, and model SUV is it? How many miles are on it? Have you ever had brake work performed? When you stop does it pull to one side? When did you FIRST notice this?
Posted by Evil on 2004-04-05:
1998 Durango - 91,000 miles. Don't know if there's been break work done...I bought it used; I would assume there was at least once, because the pads were new when I bought it - I myself haven't had the brakes done, yet. It doesn't pull to one side, no…just locks up and the wheels skid. I noticed this about two months after I bought it - and it's only when it's been raining or really humid and only for the first few minutes I drive it…after that, it brakes normally.
Posted by Mad Eye Moody on 2004-04-05:
Oops. That was me. I was trying to figure out how people were selecting 'handles'. Not going to use that anymore. Anyway...carry on.
Posted by Anonymous on 2004-04-05:
Ok 3 possibilities 1. Caliper piston sticking (not likley considering it only does it when it is damp or wet)10% chance 2. Caliper slides (again not likley, same as above) check the slides they should have a little layer of anti-seize or grease on them, also ckeck for possible corrosion, 15% chance. Brake pads, if you have a soft compound pad, they are subject to atract moisture and will stick to the rotors, kind of a suction. Example take a piece of paper and lay it on your desk, using your hand slide the paper around, moves easily doesn't it. Now take a small amount of water and pour it on your desk, move the paper through the water, paper now sticks, right. Same theory with your pads and when you drive your SUV and apply the brakes it creates heat, which dries the pads out therefore it only happens at first when it rains and seems to get gradually better the farther you drive, 74% chance. I will check though with one of my clients to see if there are any TSB's relating to your truck and condition. 1% chance I don't have a clue.
Posted by Mad Eye Moody on 2004-04-05:
Thank you General. Your expertise is absolute. Basically - I don't need to worry about it. That's what I like to hear.
Posted by regal on 2008-10-29:
they will give you your moneyback if their techs
do not correct the problem. regal has had a good
reputation in the lakeland area for a while.call
mike the director and he will correct your problem.

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