Fox Rental Car Complaint - Do Not Rent from Fox!
Do Not, Do Not, Do Not rent from Fox Rental Car. They are absolutely the WORST car rental company ever. I reserved a car in Las Vegas. We were not told we would need to take TWO shuttles from the airport to get to the rental company. After walking around at the first shuttle stop for 20 minutes, we finally figured it out. Finally got to Fox. Looked like a used car lot. Their "office" was a nasty trailer that was dirty, hot and smelly. We waited in line for an hour and barely moved. All the while we listened to people complaining about their car or the service. The sales people NEVER had the car that a customer reserved. They insisted on "upselling" everyone and putting them in a more expensive car. Then they practically forced the insurance on them stating that "we have a lot of construction and rocks on our roadways in Las Vegas and they cause a lot of glass damage, you need to have this insurance to cover it. You're personal insurance won't cover windshield damage".
It was disgusting to watch. After standing in line for an hour, realized that our "great low rate" would only cover one driver. As my husband and I would both need to drive the car, we needed a second driver on the policy, this would be an additional $10 a day. This added $70 to our rental rate, which was now making the rate more expensive than another agency. At this point another customer came in from outside and said he wanted his money back. He had waited inside for over an hour just to rent the car, then once he got outside to finally get the car, he had waited another hour and STILL didn't get the rental car. They only had one person working outside to get the keys, find the cars, take back the cars, wash the cars brought back, etc.
At this point I was disgusted and told my husband we were leaving. I didn't trust the company at that point. They really acted like a pushy used-car salesman and you could tell that it was the kind of place that would spend more time going over the car when you brought it back to find that one tiny scratch and then charge you an insane repair fee. We went outside to wait for the shuttle. While we were standing there, heard more complaints from people waiting for their rental car. The guy was unable to find keys for TWO of the cars. He had to keep running back and forth and get more keys to try. What kind of rental car company can't find the keys to their cars???????
We finally rented from Advantage Rental Car and were thrilled with them. They ended up coming in MUCH LESS than Fox would have with all their hidden fees and we rented the EXACT SAME CAR that we "reserved" at Fox. PLEASE take this warning to heart, DO NOT rent from Fox. They are shady, unprofessional people and this company should NOT be in business. RUN to another company!!!!!!!!!!!
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