Ashley Furniture Complaint - Will Never Shop At Ashley Furniture Again!
GREENSBORO, NORTH CAROLINA -- Bought a Recliner, love seat and couch on Jan 1, 2007. Here it is 2009 and its already coming apart. The cushions are ripped and the threads are coming out. The couch hardly ever gets set in. Good thing I bought a 5 year warranty. NOT! Number 5 on my 5 year protection plan states that "ANY" puncture, cut, tear or rip is covered. Guardsman is failing to comply with the warranty I purchased and Ashley refuses to fix the problem. The store manager with the Greensboro store refuses to give me Cooperate Office information and also refuses to give me the General Managers phone number. At two years old the couch should not be coming apart. Guardsman blames it on a manufactures defect that only last a year, so they can get out of replacing the cushion. Even the representative they sent out said it was covered but they send a letter instead of calling saying its not covered. Don't recommend anybody making a purchase from there, you may want to think twice.
Making customers unhappy like this won't keep them in business long, looking forward to seeing them shut the doors, maybe they will treat their customers better in the future.