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Protica Nutritional Research Complaint - Poor Quality Control And Customer Response

Review by grenimle43 on 2009-04-19
1002 MACARTHUR RD, WHITEHALL, PENNSYLVANIA -- I have been purchasing this Protein drink and have been very happy with the results and quality of the product. I ordered 4 cases of the product every 3 to 4 months and mix up the flavors to keep from getting stale. I have ordered the Cool Melon Splash and before and found it to be refreshing but on my last order it came in brown had sediment in it and was generally bad tasting.

I started to work my way through the case and since it was my last and I was placing another order I sent off an e- mail on their website and asked if there had been any issues with the batch or flavor.

I am still waiting for the company's response 30 days later. I am not sure whether to finish the tubes or toss them out, my advice beware open cases on receipt and ensure they look right and do not buy multiple cases.
Comments:2 Replies - Latest reply on 2012-03-30
Posted by BokiBean on 2009-04-20:
I certainly wouldn't use the product and I wouldn't throw it out either (they may want you to ship it back for a refund).

I'm not sure I would continue to use this company any more based on the fact that they can't get back to you in a 30 day period. That should be more than enough time for them to address your concerns.
Posted by PCGALVIN@GMAIL.COM on 2012-03-30:
I USE THE NEW PRODUCT AND IT ARRIVED WITH MOLD GROWING IN IT. WHAT EVER HAPPENED TO YOU ?

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