Best Buy Complaint - Best Buy / Shameful Customer Service
LADY LAKE, FLORIDA -- We were unfamiliar with best buy until they opened in our area about a year ago. We have since purchased many items for our home and used both cash and credit. Yesterday, a Saturday we were in the store at 8:45 pm. We were interested in a particular TV. I am unfamiliar with how their sales work, for how long etc. The man that helped us was helpful but I felt like I was being rushed. I explained there was not enough time for me to get this TV on that night but I would come back tomorrow to get it. He said to me in a very chipper voice "Be sure and look at the sale paper". I really took it that he was saying It was going on sale or something else like it was going on sale so I left the store upbeat prepared to buy it the next day. I would have bought it then but I didn't want to cause a problem at closing time. I returned the next day only to find the TV was more. The same salesman came up to me and asked could he help me. I said I was in here last night talking to you and he said "Yes you sure were". I then said "and today it's 200 dollars more". He said Yes, It sure is"!
"I told you to look at the sale paper". I said "I thought you were trying to tell me it was going on sale"!! If I had known it was going off sale I would have bought it last night!! He just shrugged and said that's the way it goes. I was flabbergasted!! I then went to customer service and explained what he had said and he said "Oh! The salesman have no idea what's going on sale and we can't change the rules. If you want to purchase it you can and if it then goes on sale for less within 30 days of purchase we can give you a refund!! The thing is I had no way of looking at the sale paper for the next day as it wasn't published yet so why did he tell me to check the sale paper?
Upon entering the store that day the first thing I noticed was an elderly man at customer service just giving them hell. From what I could here he was upset over something he bought and a salesman lying to him about a question he had asked straight out before he bought it. Apparently this is common practice for Best Buy.
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