Target, Woodridge Il Complaint - Sick Of The Horrible Service At Target
WOODRIDGE, ILLINOIS -- I had some errands to run in Woodridge so I decided to make a trip to the target store there. I was looking at the Glade plug in-s and there was a special purchase sale sign underneath all off the double packs. The sign read Purchase this item and receive the glade oil warmer for free. I looked for five min for the free item and had no luck finding it. A target manager named Nate was walking past the isle and I asked him for some assistance. He spent about 5-7min w me looking for the free product. He then asked another "team member" for a scan gun thingy and he handed me the item that was free. The sign also said quantity limited I asked him what the limit was and he didn't know. So I grabbed 3 of the double packs and 3 glade oil warmers (the ones nate showed me were free). I then asked him are you sure cause I don't want to get op to the register and have the cashier tell me something different. He assured me he scanned it and that was the free item. I then did a lil more shopping and went to the registers to pay for my stuff. Surprise Surprise the cashier said the items were not ringing up free. She called over her supervisor and she walked back and said no that's not the free item. I said the manager Nate told me it was. Then Nate was walking past the registers and I explained to him that the item he assured me and scanned and said was free wasn't. He said "O I was wrong" I asked him since he was a manager if he can honor what he told me. He said no.
He said he could get me the item that was free. It was the same thing but without the fan. The price difference between the two was $.97 . He told me they could not take that loss. I held strong and kept saying well you scanned this item and assured me it was free. I told him this has happened to me several times at target and I asked are you sure and he continued to say yes. I ended up leaving my whole cart of stuff and Nate wrote down the guest relations # for me to call. He said there was nothing else they could do at the store level. I left the store and called the # and that lady told me ok the issue would be looked at and sorry for my experience. I asked he is someone was gonna call me. She said no they handle it at a corporate level. I wouldn't let it go and she just kept repeating herself.
She was like well what do you want. I told her I wanted to go back to the store and get the price Honored. She told me O we can't do that. So I guess I'm wondering if the store can't honor what there managers tell people and the guest relations people handle it on a store level where is the "Guest Service" they stride for. Believe me the total $3 would not make me go bankrupt nor Target it was the point. I'm so sick of Target and their poor "guest service" . It's turning into a Wal-mart.