Travelocity Complaint - Travelocity Is A Ripoff
FAYETTEVILLE, ARKANSAS -- I had booked tickets in November 2008, for 3 of us to go to San Antonio to see my new grand baby. Three days prior to departure my elderly mother got sick with the flu - not wanted to expose her new great grand baby - I called Travelocity and canceled mine and my mother reservations thinking we would reuse them latter.
On Friday, April 17 I logged onto Travelocity's site and selected a flight on May 22,2009 for $279 each RT. I then noticed that I had to call Travelocity to use the credit left on my earlier tickets.
So I called the published number and talked to a foreigner - immediately I knew I was being set up for a scam. After trying to convince me that the cancellation charge policy was a government regulation and that Travelocity customer service had to book the new tickets - I asked him if it was a government policy why did Southwest and Expedia and Orbitz have different policies - he had no answer so he transferred me to a lady who he said would help me rebook.
After her "Are you having a good day" to which I said no, she asked me my destination to which I told her the flights I was looking at on Travelocity's web site. After confirming the flight numbers - and already resigned to losing $180 per ticket (rebooking fee) she asked me if was going to put it on my credit card.
Smelling a rat again, I asked her how much the tickets were - I was shocked when she quoted me over $1,100 each. When I told her I was looking at the web site and tickets were $279 - she said she could not give that price because she had to reissued at the regular price which was over $800 more per ticket.
I asked for her name and she mumbled A. A and all of a sudden she couldn't speak English very well at all. I asked for her supervisor and got cut off.
I then went to Cheap Ticket and bought the exact flight with trip insurance for $302.
What a RIPOFF.
I will never use Travelocity again and will tell every one I can about this experience.
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