Best Buy Complaint - Use Caution When Dealing With The Geek Squad And Computer Repair Service
FLAGSTAFF -- Please use caution when taking your computer for Best Buy for repair. I brought my MacBook in for a repair estimate. After paying 85 dollars and having my computer gone for over a week I was quoted $1,500 (more than the computer itself cost). I was able to have the problem repaired elsewhere for $230. While the computer was being examined at Best Buy it sustained some minor damage to the keyboard. When my husband brought it back to inquire about having that repaired he was treated with the utmost contempt and disrespect. Ironically, the cost of those repairs was less than 12 dollars.
While I don't know whether this is a problem with the company as a whole, or the particular store in our area, I would urge others to be aware.