Kaiser Permanente Falls Church Center Complaint - The Worst Experience
FALLS CHURCH, VIRGINIA -- I really wonder how inhuman can someone be?, doctors treat their patients like we are a bunch of animals, nurses treat everyone like we have no right to ask any questions!!!
How can we stop this???!!! Who should we need to talk and complaint?!
I really don't know where to begin with all the mistreat my husband and I personally received from Kaiser, but I'm pretty sure what I'm gonna say is not new to all the people that have Kaiser Permanente as a health insurance specially Falls Church Center. Well, lets start on the calls...whenever I call to make an appointment or just to leave a message to my doctor it takes forever to get to someone that will redirect me and tell me that "in case we get disconnected can I have your number" so like always after 15 min the call is lost, after calling back and have to go through the same standard questions I did before, I finally get to the nurse who gets my number again and puts me on hold to wait for a nurse again... and again the call is lost, one could think that hey I gave her my number twice maybe this time I should just wait for their call...but after two days I finally got the call (this happened 2 times that I waited to see how long it will take them to call me back).
Ok well I finally got the appt, got there 15 minutes early, btw I was having severe pain on my lower right side abdomen and began spotting since I was 6 weeks pregnant (3rd time trying) I was really scared that I was having a miscarriage, so once I was there I had to be on the waiting area for 1 hour so exactly 45 minutes from my time of appointment, when the nurse finally called my name I thought "thank goodness! its my turn" but she left us in the room waiting for the nurse for another 50 minutes, when she came in told me to get ready for the Dr and she left as soon as she finished pronouncing the last word... Well I was ready for the Dr, I was having really bad pain by now, after 40 min my husband went to the front desk n told them I was in pain, but the nurses told him that I should've have gone to the ER and that besides the Dr is in his way... They didn't even came to see how I was doing, one came after probably 15 min my husband told them, looked at me and told me the Dr is in his way...
I told her I was in pain and if I should go downstairs to the ER but she said "the Dr is coming just wait" I couldn't believe it!!! No one was doing anything!!! They were laughing outside telling jokes at the front desk...so the Dr showed up after 20 min, but it was a nurse not a Dr like we thought, as soon as she got to the room she said hi n spread my legs apart and told me that she was gonna take a sample from the cervix for some test and she was about to use the wrong size of instrument!!!! And it hurt!! Besides she didn't even give us time to say something... so I told her that that wasn't the right size and she told me "but you have kids already, why are you complaining!" what!!!??? I don't have kids, this is my first one. I was so frustrated and upset... Well she finally changed instruments and got the sample and told us the Dr will see us soon... At this time I was crying, hurting and upset, my husband was trying to keep me calm while he was asking her what are the tests for, why no one told us that, I was coming for pain not to check for Chlamydia besides we were tested before we decided to get pregnant both my husband and me...but she didn't pay attention to what he or I were saying...told me to get dressed go downstairs to the laboratory, get some blood test done and wait 1 hour for my results...but we told her that I needed to see the Dr for the pain...and she said "once you have your results come back here in 1 hr" so we went to the lab waited for another 15 min I had the blood and urine test done went outside to the waiting room waited 1 hr went upstairs again...waited another 30 min for a nurse to call my name, took us inside waited 15 min for the nurse who saw me before and she said "ok so why do you wanna see the Dr?" I couldn't believe it!!
My husband told her what were my symptoms because I was so frustrated and upset I was crying easily...she said "ok go to Inova Fairfax Hospital to the ER if you are in that much pain" so my husband hold my hand for support and I walked out the room but before, he asked her what was the result on the tests and she said " oh yeah everything is good"...I left kaiser regretting ever ever getting into their health insurance...I was so mortified. It took us 4 hours and 50 min to find practically nothing. I don't think even our pets are treated this way!!! I don't wanna say that they treated us like that because we are Hispanic but that definitely came to my mind...
I'm very sure we are not the only ones that came across to this kind of people, but if my words can help someone, and/or prevent someone to get into Kaiser especially when they are planning for a baby, please take in consideration what I'm writing "Don't get Kaiser" you will regret it. Just to let you all know my baby is fine. I'm now 7 wks but not thanks to Kaiser nor the staff.