Diamond C Trailers Complaint - Poor Performance with my Diamond C Trailer
Don't buy a Diamond C Trailer until you have read about the problems I have experienced. I bought the 3 axle car hauler with a 10,000 lb load rating to haul vehicles between dealerships. the heaviest vehicle we have hauled with this trailer is 8,500 lbs. The fenders have fell down on the tires, the cross bracing has failed twice leaving my driver stranded 1,000 miles from home on two occasions. The wiring has been replaced once and repaired 4 times. The rear leaf springs broke leaving my Driver stranded in Louisiana in the middle of the night. The tires all wear uneven. I have replaced 8 tires already in 4 months. The right center wheel bearing was so loose the tire was wobbling. The brake shoes on one axle were installed backwards and had to be replaced.
I returned the trailer to the selling Dealer who has been most helpful, but has had to pay the repair expense himself.
I asked the Dealer to talk to the manufacturer and ask that the trailer be replaced. They responded by saying that if I brought the trailer to their factory in another state, they would repair it in 6-8 weeks.
I use the trailer every week and cannot afford to be without it for one week let alone 6-8.
I took the trailer to a local repair shop and had the cross braces welded again and added additional cross braces to alleviate the problem.
This trailer is obviously very poorly built and poorly designed.
I would strongly recommend that you not buy a Diamond C Trailer if you plan on using it regularly, if they are all like the one I bought you will spend more time broke down than on the road.
If you would like more details, I would happy to talk to anyone regarding the problem.
When my selling Dealer told Diamond C that I could not wait and was forced to have the trailer repaired locally, they said good, once someone else has worked on the trailer, the warranty is now void.
A clear statement of Diamond C's attitude towards their product and it's problems.
Marc Heitz Chevrolet, Inc.
2424 West Main Street
Norman, Oklahoma 73069