Best Buy Complaint - Online Fraudulent Practices
I made a purchase for a friend who does not have a computer. She provided me with her CC number and that was the card which was to be charged. At this point in the transaction all appeared to be normal. While this purchase was being made, my friend and I were actually on the phone so that all the information could be correctly entered. Just before finalizing this purchase, she said, the only concern she had was that she would not be at home when the item was delivered. I asked her did she want me to provide my address so she could go about her business without worrying about that. No problem, so I directed that her purchase made on her Credit Card be shipped to my address.
Up to this point, everything looked great, the product arrived very quickly. My friend was happy and all seemed good, until I looked at MY CREDIT CARD statement and found that purchase had been made on MY CREDIT CARD!!!
Now here is the mystery: I had never made a purchase at BEST BUY using my CREDIT CARD online. I had never used my EMAIL ADDRESS with BEST BUY, and I had never used my MAILING ADDRESS with BEST BUY either for online or in store transactions!!!
Did you see what I just said?
How then did BEST BUY obtain MY CREDIT CARD number when it WAS NOT EVER provided at any point during this particular purchase? I found that both frightening and fraudulent!!!
Of course I immediately wrote to BEST BUY and sent them a REGISTERED, RETURN RECEIPT letter explaining the situation. I did get the receipt back, showing they received my letter, in February.
My letter was addressed to:
BEST BUY CORPORATE CAMPUS
ATTN: CUSTOMER CARE/PRIVACY
7601 PENN AVE. SOUTH
RICHFIELD, MN 55423-3645
signed by and agent initials of J. M. received on 3-2-09
By now I no longer expect to hear from BEST BUY and of course I have been staying on top of my CC account, and my dear friend who was as upset over the incident as I was, had a check for me the very next day.
It does not answer the QUESTION:
HOW DID BEST BUY GET MY CREDIT CARD NUMBER WHEN THEY DID NOT HAVE IT BASED ON THAT ORDER.
THEY DID NOT HAVE MY EMAIL ADDRESS.
THEY DID NOT HAVE MY MAILING ADDRESS.
THEY DID HAVE MY FRIEND'S
CREDIT CARD NUMBER
HER ADDRESS WHERE HER CC ACCOUNT SEND THEIR STATEMENT (this is required, always, for online purchases)
I need a satisfactory answer to this as it is a breach of privacy, not to mention, that I will never make another purchase from BEST BUY even if they were the only store having the product I wanted or needed. I would sooner do without!
I would like someone at Best Buy, preferably the CEO or whoever is the top person of this company.
Thanks for the opportunity to tell this story, as other potential customers need to be made aware of their less than honorable business practices.
BUYER BEWARE AT BEST BUY!