Bobs Furniture Stores Complaint - Believe Every Negative Post
NEW ROCHELLE, NEW YORK -- I should have believed the negative posts re: Bobs stores. Every one is true. They are very nice and polite until you have paid for your purchase. Then it's all lies. When the first delivery was made a chair was broken during assembly and hidden outside of our apartment until all the other items were inside. Then they brought the chair in and ran off leaving the hallway littered with packing material. All the living room furniture was not delivered because they said it would not fit the stairwell which was a lie. Now I a waiting for the second delivery and they are very late and significantly outside of the promised delivery window. Our co-op does not allow deliveries after 5:00PM and Bob's was told about this. I called customer service they claimed it was beyond their ability to effect the delivery and they referred me to the store who also told me that it's the delivery dept who controls this. Of course there is no way to speak directly with the delivery dept. Here is an update- they just delayed the delivery much later than the promised time and my co-op will not allow the delivery.
WARNING- STAY AWAY FROM THIS COMPANY. I DID NOT HEED THE INTERNET POSTS DO NOT DO BUSINESS WITH THIS COMPANY- THEY WILL LIE TO YOU- THEY WILL GIVE YOU THE RUN AROUND ON THE PHONE- THE FURNITURE IS JUNK. THE DRAWERS HAVE NO SLIDES, JUST PLASTIC BUTTONS AND ARE NOT DOVETAILED. THEY WILL FALL APART. THE FINISH IS SOFT AND CHIPS AT THE SLIGHTEST TOUCH. PLEASE TAKE THIS SERIOUSLY.