Company Response on 04/28/2009:
My name is Christina and I'm contacting you on behalf of Bob's Discount Furniture. I'm so sorry to hear you had a disappointing experience. Customer service is truly a top priority for us and I’d like to help out if I can. I know you’ve been in touch with customer service, but I’d encourage you to reach out to our team directly at 860-474-1200 x1, they’re anxious to work with you to resolve the situation. Thank you for your feedback - we appreciate hearing from customers and hope that you'll give us another shot.