Vonage Complaint - Cancellation Fee
MINNESOTA -- I did not know that Vonage’s charges nearly $150 for the cancellation, I made a big mistake of taking Vonage as I could have gone with Comcast a the first place. I will never recommend any of my friends & family to Vonage as there are lots of hidden costs.
When I took the Vonage connection in Sep 2008 I was not told any of the cancellation charges. Now I feel I am cheated. I clearly told the customer representative when I took at the connection that I will need the phone only till April 2009 but I was never informed about the cancellation charges.
The customer representative only told that I need to send the Modem back if I need to cancel the account but nothing was mentioned about the cancellation charges.