Royal Caribbean Complaint - Luggage Never Seen Again
MIAMI, FLORIDA -- I must say this is a very interesting case, so please feel free to read. My husband and I went on Liberty of Seas 4/11/09 - 4/18/09.........well we started out booking at 4pm on 4/10/09 so we didn't mind paying more we just wanted to get away. So we packed, flew, go to the port at Miami, went to Royals's post verified our room, went back to the porter, watched him....WATCHED HIM..tag our 3 bags with our names and room number on each bag before we even went to the terminal. Traveling 24 cruises, you know better then to leave luggage untagged..so we went to the room, waited all night, no luggage, next day no luggage, called Customer service, OH it is here we never sail until the pier is clear of luggage....... Well somebody was blind. We NEVER RECEIVED A PIECE OF LUGGAGE..... never.
We had nothing except our clothes on, shorts and a top....thats it. So I started with customer service on Monday, oh go and get $100.00 a piece, sure to find your luggage. OK bathing suit,,,$85.00 and it wasn't even nice, my husband $65.00, and then they sent us two shirts both medium from the gym(my husband saw a medium in 6th grade)NO LUGGAGE...first port we went to Walgreens (thank God) and spent 94.00 for toiletries..a pair of sneakers, shorts and tops $160.00...still no luggage a lot of lip service no luggage, formal night ...guess what NO LUGGAGE ate upstairs....next port still no luggage just a maybe we will see it in this port......NAAAAAh not happening, last port NO LUGGAGE...another formal....(gee I wonder if they would mind shorts and a T shirt)....Not happening.
So to say the least we still have no luggage, Royals state. Port of Miami doesn't work for us...WRONG answer to the right woman.......well let me tell you that phone was so hot, it melted in my hand. If Royal decides not to handle their luggage and out sources it to a bunch of moron's, it still is Royal responsibility, NO MATTER how they shake it..what a messed up cruise, I have never ever been treated like this is all my 20years, but, you can best believe Royal hasn't even see the sunshine yet....all of my clothes, my husband, pictures of my dad I carry, expensive bags, for the ports to carry, personal information, and are you ready my husband and I medication...YES I know your saying well everyone carries that on......have you ever gone thru Philadelphia Airport....they want everything searched, and explained, I was not in the mood, I just wanted to cruise.......to say the least Medical on that liner, may as well be two more MORONS......first the hours were short, next the nurse needs to check openig at the animal shelter, where the poor animals have no chance anyway..five minutes you got it $195.00 and guess what???????
They did not carry three of the seven medications we needed....so NEXT port we will get them...NOT, second port (4 days now) called we have your medication, you got it....$145.00 for 7 days worth...OH HELL NO...they will be paying dearly for this, of course they sent me a letter about how sorry and would give me a 25% credit of the amount I PAID FOR THE CRUISE towards another cruise on ROYAL......Are they all MORONS...guess so...you have got to be kidding..I don't know about any of you whom have never seen their luggage again, but, I promise, ROYAL Caribbean, will never forget this person....I have so many people that I am writing to in that state, in that line, at the Port of Miami, Miami Police Department, Tree Newspapers have already written to me and have agreed to discuss and You got it...WRITE THEM UP.....
Now come on Royal can't you do better then 25% of my PAID IN FULL SAME DAY, AND WELL OVER PRICED FOR A BALCONY...OH YEAH BY THE WAY THE A/C HAS SOMEONE THERE 3 TIMES, IT WAS SO HOT, THE TOILET STOPPED UP THREE TIMES, AND BELIEVE ME IT WASN'T FROM US, WE WERE NEVER IN THAT HOT ROOM...........I HOPE THAT SOMEONE FROM THAT CRUISE CAN REMEMBER US ..GUESS THEY WILL WE ALWAYS HAD ON THE SAME CLOTHES....Royal you better get your OWN DARN people at the pier....WHAT A DISASTER....WILL NEVER NEVER EVER GO ONT THAT LINER AGAIN...Oh went to breakfast one morning with bathing suit and a T shirt....Sorry you must have on a cover up or shorts...poor thing...I said, not today oh no not today..just move and let us through...you do not want to tell us that on this 4th day of NO CLOTHING AND HELL OF A LOT OF PROMISES......AND YES...STILL NO LUGGAGE.