Ygnition Complaint - Do Not Use If You Have A Choice
GLENDALE, ARIZONA -- I lived in my apartment complex for over 6 years and we have always had COX cable we were very happy with them they have excellent customer service and more technicians to help the quality of their business, but unfortunately we were forced by the complex to get either YGNITION, QWEST or nothing at all so we chose YGNITION. First of all they couldn't even come close to what we were paying with cox. but to make a long story short they stink as a company. We needed to get a new box had to wait 4 days to get someone out and they even state if we can not be home to leave a permission to enter at the office (which we did) the tech came and left a door hanger to reschedule which only means that they came after their stated time 8-5 and after the office closes(6pm or 6:30pm) and this is not the first time this has happened. We recently transferred apartments and YGNITION was to come and install new service at the new apartment we went through the same thing filling out the permission to enter with the office not only did the representative yell at me for taking my box from the old apartment to the new one they stated only the tech can move the box due to if they damage it it is covered if we damage it we have to pay.. but any way I went to work @5 called my spouse @ 7:30pm was advised YGNITION still a no show.
Called spoke to representatives who were no help at all they do not even have a way to locate the tech and find an eta. The tech didn't come till almost 9pm. I want the complex to drop them. Also their satellite service goes out all the time and messes up all the time and when they can't find a problem they blame it on the complex preforming quality checks spoke with complex they do not do that it's they job to maintain their equipment. DO NOT USE YGNITION WE HAVE HAD THIS COMPANY FOR 7 MONTHS AND THEY ARE NOTHING BUT HEADACHE AND THE WORST CUSTOMER SERVICE AND TECHS I HAVE EVER DEALT WITH AND ONCE I CAN AFFORD IT I WILL GO SOMEWHERE ELSE I CAN NOT DEAL WITH THIS CRAP ANY MORE.
DO NOT USE THIS COMPANY SAVE YOUR SANITY. I have already Filed a complaint with the complex and the better business bureau and as far as I understand we are not the only ones either.
Company Response on 9/8/2010:
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
Customer Relations Associate
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