Air New Zealand Complaint - Air NZ Lost Property - Lost Property

Complaint

Review by geoff2002 on 2009-04-22

AUCKLAND, NZ -- I have now tried unsuccessfully for over a month to get hold of the Air NZ lost property office in a bid to locate a cell phone that was possibly left on a flight from Melbourne to Auckland. You look up the tel number on the Net, you call the number, you get a voice message that asks you to leave your details and someone will get back to you. I've done this four times now and still nothing. Eventually I get hold of a real person - I can't recall how, and this bad mannered b itch starts giving me what-for about the missing cell phone... I explain to her that my original flight from Adelaide to Auckland was cancelled because the plane didn't even take off from NZ to get to Oz. Air NZ then put about five of us onto a Quantas flight from Adelaide to Melbourne a couple hours later, and some time thereafter got us onto a flight from Melbourne to Auckland - no re-issue of tickets or anything, just "here's a boarding pass, jump on!" So the five of us did (of course). Problem is, no flight number details, no seating number details, no nothing (who cares, as long as we got home...).

That's all fine until someone tries to establish what flight you were on and what seat you were in on that flight so they can attempt to trace your lost property. (Not that they really need to do this as I discovered later). Anyway much to my disgust this b itch starts virtually calling me a liar about what flight I was on and what time I arrived in NZ. Well I might not know the flight/seat number but I sure as hell know what day and time I arrived, but try as I might, she continues in the most disgusting fashion to tell me that I did not arrive that day or that time so I must have arrived on a Quantas flight and not an Air NZ flight. Not that this makes any difference whatsoever as I subsequently discovered when I tried to get hold of the Quantas lost property office, and ultimately ended up calling the exact same number and getting the same bloody voice message on the Air NZ lost property office! Quantas lost property in NZ is handled by the Air NZ lost property office!! Ha, talk about going around in ever decreasing circles until you finally end up inside your own back side...

Finally in desperation I call an altogether unrelated Air NZ number, just so I can speak to anyone who has more than three brain cells and presto, a very nice lady who has nothing to do with lost property at all jumps onto her database and within seconds establishes that my cell phone type has never been found on any Air NZ or Quantas flight in the past three months! As simple as that. Thank you very much and have a nice day! That's all I wanted to know.

My advice, don't EVER lose anything on an Air NZ or Quantas flight that ends up in NZ because chances are good you'll have to endure the same crappy service that I did and be subjected to the same rudeness and demeaning treatment by some b itch who is actively tarnishing the otherwise fairly good name of Air NZ to all and sundry. Be warned!