Wells Fargo & Company Complaint - Wholesale Confusion - Checking Account
AUSTIN, TEXAS -- I stopped doing business with WF last year, when they confused my and my mother's accounts, not once but twice. First, they deposited a check into her account instead of mine. Then, they jumped from my account to hers in a phone call, made changes to her account, and refused to reverse the changes because I could not give them her account number.
So my Mom died in Feb, and I'm back dealing with them again. When I called on the phone last month, they told me to bring in a Certified Death Certificate and Power of Attorney, and they would change the account over. Which I did, about three weeks ago.
Yesterday, I went to another branch, and they couldn't even find any evidence in their system that I had notified them that my mother died. We started all over again, and the process was VERY different this time. This time, the account representative said I needed to submit Letters Testamentary (from a judge). No one had mentioned that previously.
So I call this morning to try to clarify matters. I was told to go to a branch, that only the branches could deal with a trust account.
Sounds like I need to open an estate account with University Federal Credit Union, where I now bank.