DALLAS, TEXAS -- This is regarding National Home Protection’s Home Warranty. Their salesman sold 5years transferable service agreement for $1500.00 (purchase date January 15th 2009. with promise of 11 free service calls and Lowe's Gift card. Never really received gift card as of today. When we made first service call and they charge $60.00 service call charge which was suppose to be free. They give their service contractors number and ask me to contact them. none of those guys were able to fix my problem ( I went to Home Depot got help from those guys and fix my problem)They never fixed that problem. when I called customer service they gave promise of same day service but sounds like their call center is out of US some place and has no idea what they are selling. they just go through list of contractor in their website and give those number thats all they do. They don't have any escalation route. we were not happy with service; therefore, I called and cancel service with in trial period (30days) at the time when I purchase contract salesman said I could cancel service anytime If I am not happy with service and they can prorate credit and refund my money. BEWARE: AFTER 30DAYS TRIAL PERIOD THEY WILL NEVER CANCEL CONTRACT EVEN THOUGH SERVICE IS MONTH TO MONTH. YOU WOULD LOOSE YOUR MONEY. They never refunded my money after cancellation of service. And never sent their contract agreement as they promise.
At that point I begin to realize that this company was fraud. I called them frequently ( 5times every signal day) to make sure that I don't pass my trial period which was 30days. Every time I call customer service, their agent [snip] said “they have submitted request for cancellation and their account manager will review request for cancellation and get back to you" when I ask to speak with their manager they said we can’t transfer to manager. We don’t have ability to transfer to manager therefore our account manager will contact you. When I ask for email contact they said they don’t have customer service email. I then fax cancellation request at Fax: (888) 306-9916 with in trial period. And also disputed my charge with Discover card. Discover card were able to issue tempory credit at first but then later they reverse change after few month. As of today nobody from NHP has contacted me. I called today at their customer service number at Phone: (800) 608-6045 but I am getting recording. They never return answer to my voicemail. It seems like never ending battle. I am feeling like I was robed by this company.
Now I have file comlaint with BBB they are working on this issue hopefully they will help me with this. Guys please save your money and never do business with this (NHP) "Shame of America".