DETROIT, MICHIGAN -- We thought we did the right thing when we spent the extra money on a "high quality" washing machine in July of 2005. What a mistake! This machine is a piece of junk. It shakes so violently during the spin cycle that it literally walks 2 to 3 feet across the room. We can't start a load of laundry and leave the house for fear the hose will come loose and we will end up with water all over the floor. The fun part is when I get to push this huge machine back into place after each load. We too have been told that the problem is our floor. (Ceramic tile on a plywood sub floor) I even did the silly "test" the repair people wanted me to do. Place a bowl of water on the floor in front of the washer or on top of the dryer. If the water shakes, your floor is the problem.
In my "test" the water did not shake. My floor is NOT the problem! They replaced the control board with a new one that has a motion sensor. This did not fix the problem. When I called back to tell them the new control board did not fix the problem the repair guy told me they get these complaints "every day" about the Maytag Neptune. He said the only thing they can tell people is that their floor is the problem because that's what Maytag tells them when they call for help. The customer service person I talked to at Maytag told me the machines were designed to be placed on a solid concrete floor. Funny!
No one told me that when I bought it and the installation guide only says it has to be a "solid floor". How much more solid does it have to be? How many other people bought these machines for a first floor laundry only to be told "sorry the problem is your floor"? How can Maytag possibly think that telling people to reinforce their floor is an answer to fix their DEFECTIVE MACHINES. There are simply too many complaints about the vibration problem for them to deny they have a huge problem. Do NOT buy a Maytag front load machine!