Kays Complaint - The Stones Fell Out
SAN ANTONIO, TEXAS -- For Christmas 2009 my Fiance bought me a nice right hand ring from Kays. In the latter part of February I noticed one of the small diamonds on the side of the ring fell out. He had purchased the warranty just in case, I took it in and they sent it away for repair after 7 days I got the ring back in looking at it something just didn't look right. I take the ring back to the store and have them clean it-as the girl is cleaning it a stone fell out right next to the one they replaced. So off to repair it goes. 7 days later I pick up the ring any guess what??? Missing another stone-so they offered to order another ring this time I tell them I will think about keeping it. So 7 days later I go get the new ring and something just doesn't look right. I decided to just do an exchange and now I am at home they have both rings the one w/out a stone and the one they ordered because they can't exchange the ring.
I can buy something else at 2x's the value or just keep the ring with one stone missing.
I HATE KAYS AT ROLLING OAKS MALL IN SAN ANTONIO.....