Feedburner Receive our consumer tips & recalls newsletter by e-mail
[X]
Feedburner count
1
Helpful
Votes

Kays Complaint - The Stones Fell Out - Ring

Ring - Complaint
Review by Grandmal56 on 2009-04-22
SAN ANTONIO, TEXAS -- For Christmas 2009 my Fiance bought me a nice right hand ring from Kays. In the latter part of February I noticed one of the small diamonds on the side of the ring fell out. He had purchased the warranty just in case, I took it in and they sent it away for repair after 7 days I got the ring back in looking at it something just didn't look right. I take the ring back to the store and have them clean it-as the girl is cleaning it a stone fell out right next to the one they replaced. So off to repair it goes. 7 days later I pick up the ring any guess what??? Missing another stone-so they offered to order another ring this time I tell them I will think about keeping it. So 7 days later I go get the new ring and something just doesn't look right. I decided to just do an exchange and now I am at home they have both rings the one w/out a stone and the one they ordered because they can't exchange the ring.

I can buy something else at 2x's the value or just keep the ring with one stone missing.

I HATE KAYS AT ROLLING OAKS MALL IN SAN ANTONIO.....
Comments:
Posted by BokiBean on 2009-04-22:
That is shabby worksmanship. Sorry about your ring!
Posted by Anonymous on 2009-04-22:
If they have two rings, why can't they swap stones to make one whole ring?
Posted by Grandmal56 on 2009-04-23:
Kenpopcorn wouldn't that be nice but they can't "do" that???
Did get the ring minus one stone back today Customer sercive was good I can take it to another store and get something else. We shall see what happens tomorrow 4-24-09...

Your Name:
(displayed with your comment)

Your Experience/Advice:


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Kay Jewelers:
Overall Rating: