[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
Winn-Dixie Stores Informative - Winn Dixie
PINELLAS COUNTY, FLORIDA -- I have been working for Winn Dixie for three years and have been a customer service lead for almost a year of it. My position is one of the managers. I have to say that my store and some others that I have been to in the pinellas county area are really clean. We also focus in on our customer service and freshness policy. Our managers work hard to make sure we are the best. We have special meetings just to discuss that our customers are number one. It is almost hard for me to believe some of these complaints that I have read on here. My store manager and all of my other fellow managers would have listened completely and done anything to make you leave happy. If we are out of a sale item we make sure to get it in a timely manner and are instantly trying to find something else to replace it with or write a raincheck. If something would have happened with chair deal we probably would have given for the others price.
We do everything in our power to make the customer happy. My store is really clean as well we have nightly chores that all our front end people are responsible for. The bathrooms are another story. Did you know their are people that come in and completely destroy them I know that I have had to clean them up before and I did not feel so good afterwards. Sometimes we do not know that the bathrooms are messy and the second we have a customer tell us about we are out there cleaning asap...a couple times we have had to completely shut down the bathroom it was so bad. We also have never stuck out old meat with new tags. I am sorry to say every store including everyones precious favorite Publix has had bad meat before. I also have to say that Winn Dixie does have a lot of cheaper prices than Publix.
Of course some of their products might be cheaper than ours but overall I find our products to be cheaper. Our sales are also a lot better. There are somethings I do not like about Winn Dixie but mostly it has to do with internal things such as raises and some of the idiotic things that the upper managers say. But I believe that will be in any company you find. I also have to stick up for my store manager and co-director, they work their butts off and deserve every dime they are making. Ok I think that is all for now I was just so p. o.ed about some of the customer complaints. One more thing when a customer comes in on Easter one of our busiest days of the year and gets mad because we are out of french fried onions....and says next time I am going to go to Publix.....just want to let you know they are not FREAKIN open....only we are aka the reason we are sold out. Ok for real that is all now!
We do everything in our power to make the customer happy. My store is really clean as well we have nightly chores that all our front end people are responsible for. The bathrooms are another story. Did you know their are people that come in and completely destroy them I know that I have had to clean them up before and I did not feel so good afterwards. Sometimes we do not know that the bathrooms are messy and the second we have a customer tell us about we are out there cleaning asap...a couple times we have had to completely shut down the bathroom it was so bad. We also have never stuck out old meat with new tags. I am sorry to say every store including everyones precious favorite Publix has had bad meat before. I also have to say that Winn Dixie does have a lot of cheaper prices than Publix.
Of course some of their products might be cheaper than ours but overall I find our products to be cheaper. Our sales are also a lot better. There are somethings I do not like about Winn Dixie but mostly it has to do with internal things such as raises and some of the idiotic things that the upper managers say. But I believe that will be in any company you find. I also have to stick up for my store manager and co-director, they work their butts off and deserve every dime they are making. Ok I think that is all for now I was just so p. o.ed about some of the customer complaints. One more thing when a customer comes in on Easter one of our busiest days of the year and gets mad because we are out of french fried onions....and says next time I am going to go to Publix.....just want to let you know they are not FREAKIN open....only we are aka the reason we are sold out. Ok for real that is all now!
Comments:
Posted by Anonymous on 2009-04-23:
Winn Dixie left our area years ago. I always liked them. They had a great meat market.
Sounds like you take a lot of pride in your job. Good for you! Not so many do these days.
Sounds like you take a lot of pride in your job. Good for you! Not so many do these days.
Posted by JocFra on 2010-04-28:
I do not know which area this above poster is from, but I am also an employee of WD and I cannot wait for the economy to improve. Working where I now work has been the absolute worst experience of my life. The upper management from the store director and even higher do not know what or how proper management should act. They are a joke as far as I am concerned.
The store sirector forces cashiers to babysit their child while the se baggers/cashiers are on WD's time. And think you can report that behavior to the district management team? Not likely since some on that team force employees to house sit, drive their vehicles for repairs, do maintenance on the same vehicles, go for coffee when there are customers to take care of and a store to run, and take vehicles for "detailing". Yet if any of this is called out, you are targetted as an insubordinate employee and they start documenting anything and everything you could be doing wrong and then outright lying about this stuff or stretching the truth so you look as bad as possible.
Too bad the economy is in the shape it is in. Otherwise I would stand up against it.
The store sirector forces cashiers to babysit their child while the se baggers/cashiers are on WD's time. And think you can report that behavior to the district management team? Not likely since some on that team force employees to house sit, drive their vehicles for repairs, do maintenance on the same vehicles, go for coffee when there are customers to take care of and a store to run, and take vehicles for "detailing". Yet if any of this is called out, you are targetted as an insubordinate employee and they start documenting anything and everything you could be doing wrong and then outright lying about this stuff or stretching the truth so you look as bad as possible.
Too bad the economy is in the shape it is in. Otherwise I would stand up against it.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
More Reviews on Winn-Dixie Stores:
- Manager responded, store well-organized, presentation of products excellent - Manager/Deli
- My Wife Let Go After 25 Yrs That Sucks - Job
- Not Honoring Winn Dixie Fuel Perks For What It Is Worth - Circle K (Shell Oil)
- Card discounts - price listed with card not given at register
- Above and Beyong Customer Care