Yodle.com Complaint - Never Sign With Yodle.com - They Are A Scam!!!
Yodle.com's 40 minute online sales pitch looks great. But when our holistic wellness center signed up for a 3 month contract we had the WORST experience ever. They told us we would receive our account passwords and information in our email right away. When we did not receive it for over a week we called multiple times and were told that we would either receive it that day or that it would be automatically sent out when the website they designed for us went live. The contact person "[snip]" kept sending us emails saying that our account manager "Zack" was working really hard and he would email us as soon as possible. We had never heard anything from Zack or received his contact information for weeks. When they said our website that they created for us was live, it showed an outdoor waterfront massage deck. We are in the Denver Metro Area which is in the mountains. They said that we were a "spa" instead of a natural health center and listed multiple services that we have never had like champissage and facials and also did not list some of our most important services like acupuncture, oriental medicine, nutritional counseling, yoga, etc. Things are not spelled properly and modalities are listed twice on the same page.
We sent many emails saying that even though the site looked beautiful it had a ton of misleading information and missing information. Absolutely NOTHING was done to change it even after "[snip]" said that "Zack" had changed it the previous week and it had just not shown up yet...really, he said that. I let them know that we still had not been sent our account information and we were losing trust with their company representing our business. We started getting phone calls from clients wanting the services their site claimed we had and they ended up getting upset that "we" should take down our false advertising. What a mess. We warned Yodle.com that they must cease and desist from using any of our business information and that we were terminating the contract due to misrepresentation and business loss.
Seriously, we have our own website that comes up on the first page of most searches organically and it's easy to change and update. All $900 plus $500 for thee next two months of the contract with Yodle got us was a lazy and misleading website and an add that comes up in sponsored links only. None of the organic results they promised. No easy to update anything. No "dedicated account manager". It's a horrible scam. They have still not taken down their site even after more than 10 requests from our company. They keep saying that we are still under contract with them regardless of the problems we've had from the start. They sent an email today saying that we need to talk over the phone about details of the account that can't be done through email- whoa! RED FLAG!!!! Why can't we discuss business agreements in writing??? It's been the worst experience. We are a new business.
We were told that this kind of an investment would help generate our clientèle. It's done nothing but hurt us. NEVER SIGN WITH YODLE. COM!!! They are a total scam! I will soon be publishing the actual emails and screen shots to better show our unfortunate experience with this "business.