CVS Complaint - Dispensing Wrong Medication
NEW CUMBERLAND, PENNSYLVANIA -- I have had nothing but problems with CVS pharmacy since the day my Doctor called in with the first prescription. I dropped off my diabetes medication and 2 days later I was told my insurance didn't cover this Med and I would have to have my doctor call in a new type. When I asked if they had let him know I was told no they didn't do that. Three other customers waiting there were upset about basically the same thing. They do nothing to help their customers. The one Lady pharmacist who help myself and my daughter was just plain rude and unprofessional.
The reason for this is not because of just lazy or poor customer service.
CVS filled two prescriptions last week for me. Both were carried in on a hand written prescription pads do to the governmental control of both products. One prescription was made out to me for 5mg Dexedrine which I take 3 times a day for ADHD and the other was also hand written to my son for 20mg Adderall which he take 2 times a day for the same issues.
Both medications are very highly regulated and both are stimulants. When the prescriptions were picked up my daughter she was told my prescription was not filled because it was to soon but there were 2 for my son Donald. They had filled both of the prescriptions in Don's name. How any professional Pharmacist could make this mistake is far beyond my understanding of how these were dispensed because supposedly they are all checked and double checked. They didn't even get the name right. Had my son continued taking this medication as prescribed he may be dead today. I went 4 days without my Meds thinking someone either taken them or a mistake was made at the pharmacy.
The number 1 caution on both of the medication sheets is sudden death, stoke, increased blood pressure, fast heart rate, tremors, headaches and it goes on and on.
When Don told me he wasn't feeling well after taking his new Meds I went to get the bottle to call the doctor and this is when I found out the mistake CVS had made.