Lowe's Informative - Be Advised
BROWNSVILLE, TEXAS -- I made my first trip to Lowes yesterday in Brownsville Texas because of website prices and decor. I found exactly what I was looking for at the price I wanted. The store was very clean and organized. I was very impressed. However upon entering checkout, found only one lane open and it was an automated checkout. Well I stood there almost 15 minutes and getting madder by the minute. The lady in front of me had one item and was also getting upset. The person at the automated checkout did not know how to use the machine and was holding up the line. Finally the lady in front of me said I'm leaving, I said I would too but this store was the only one in Brownsville with the product I wanted. I yelled to open another register and was ignored. When I walked out the door (some 30 minutes later) I asked for the Manager's Name and was told it was "Diane".
I noticed not many people in store, perhaps if they opened lanes so people could get in and out, they would have more business. Last word: GOOD STORE BUT BE PREPARED TO WAIT!!!!