Overseas Adventure Travel/Grand Circle Complaint - Ultimate Africa: Botswana Manibia & Zimbabwe Safari
Before traveling with this company be warmed! A recently traveled with a group of friends which I formally traveled with and except to enjoy a long awaited African Safari. The trip itself was good but the service received left me very disappointed. While in a OAT camp - Baobob Lodge in Chobe - we were advised in OAT literature that several campsite did not have individual safes in the campsite but had canvas lock bags which we were assured that we could put our personal belongings and these bags would be locked in a central safe, there was no need for worry - our belongings would be in safe hands. While, these bags can easily be open without a key, and myself and several other travelers monies were stolen out of the bags after being given to the staff to lock in the safe. We filed a report and a police report but was told that no one had a copy machine to give us a copy. SO we used carbon paper to assure ourselves that we would have a copy when we returned home. The tour guide was more than willing to extend himself to take us to a ATM machine to get more money so we can have funds to TIP him and everyone. Again, we were told not to worry, it would all be taken care of by OATS when we returned to the states. Between three of us there was approximately $1500.00 stolen while in the hands of their employees.
Went I returned home a called OAT and was advised to sent the reports to a PO BOX in Boston. I did my letter and was ready to mail to OATS, I again called only to be told I had the wrong address. It toke three days to get a real person to speak with - that was after I advised them that I would be filing a complaint with the Attorney Generals Office. Well we all mailed our letters and reports to Quality Management - only to receive a letter from OAT advising us that they are not responsible for our loses because we did not follow the directions given to us.- this was what their African office told them. This is an outright Lie IT appears that both the Tour Guide and Manager were involved with the other staff in the thefts. IT WAS A SCAM- We will all be filing a formal complaints with the Attorney General Office and Boston Mass and seeking legal advise from an attorney. BEWARE!!