Quiznos Complaint - Beware: Coupon No Honored Correctly
DOVER, DELAWARE -- Was in the Quiznos in Dover DE, at the South Canal location. I had a coupon for a free Toasty Torpedo when I bought a Toasty Torpedo Combo.
I ordered a combo, with 3 additional sandwiches anticipating I would actually pay for the combo and 2 sandwiches, the third being free.
On the menu board the sandwich was $4, and to make it a combo (add chips and a drink) was an additional $1.99.
So the combo I was obligated to buy would have cost $5.99. However, I was charged all ala carte prices. $4 for the sandwich, $1.19 for the chips, and $1.59 for the drink. I got the free sandwich but was overcharged $1.10.
When I brought this to the managers attention I was told that it's a rule "by the corporation", and that in order to use the coupon I had to pay ala carte to make up the combo, and not the actual "combo" pricing. She kept pointing to the coupon and telling me it was "the corporation, the corporation", but nowhere on the coupon does it stipulate that the pricing for this offer is anything other than the 1.99 combo price.
I was getting nowhere, so I came home and called the corporation. Well, the coupon offer is as I thought; You pay the menu combo price of $5.99 and you get a free sandwich.
I was told someone would contact that franchise. Apparently for some of their offers you have to pay everything ala carte, but not in this case. But that manager was not budging and didn't even look at the coupon to see what the wording was. There was no reasoning with her, so I'm putting this warning here for anyone who goes in there and comes across this same problem.