Comfort Inns, Suites & Hotels Complaint - Out $120 - Cancellation Policy
FORT MYERS, FLORIDA -- I made a one night reservation at the Comfort Suites Hotel Airport in Fort Myers, FL, not being aware of their 24 hour cancellation policy. (I cannot find any reference to the policy on their reservation page.) My flight from MI was delayed due to weather, and I therefore missed my connection to Fort Myers. I called the hotel to cancel my reservation and was informed I would be charged for the room anyway. Don't hotels cater to travelers, and don't travelers sometimes have travel difficulties?
Airlines rarely cancel flights 24 hours in advance. I will NEVER make a reservation at this hotel chain again.