Vonage Complaint - Does Not Honor Deploying Service Members
KILLEEN, TEXAS -- I just canceled my Vonage phone service because I am deploying to Iraq, and was told that I still had to play the $39.99 cancellation fee. I then expressed my concern that was $40 really worth the bad name that this act would gain them amongst the military community. Not only does it affect us, but a lot of people care about how businesses treat service members.
A similar incident happened before my last deployment when an internet company also was going to charge a cancellation fee, when after a week of arguing, they realized the impact it would have had on business and decided to change their policy. Smart move!