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Polsteins Home Complaint - Misleading Webpages

Review by EVADAVE on 2009-04-24
NEW JERSEY -- In a nutshell; If you are looking through the webpages at Polsein's Home & Beyond and see a bargain price on an item that is too good to be true, it probably is!
I was looking for the Wearever frypans recommended by one of the cooking shows on TV. I went to the popular search engines including Google. The best price I found for total cost was at H&B. I ordered two frypans, a 10" and a 12" with glass lid. Eight days later, my package arrived without the glass lid. The next morning, checking the website, the page was still there listing the frypan and lid at the price I paid. I called H&B customer service. Kim said they had the covers in stock and would ship one to me within 48 hrs. using the same order number. Three days later, I was told the cover had probably gone out, check back for a tracking number. When I did I was told the lid was broken in transit and returned and that a new one was on the way.

Seven days later I spoke with Kevin, who said he was the manager. Kevin said that there was a mistake on the webpage and there was no lid and never was. Sorry. I guess it took them three weeks to change the webpage.
Comments:4 Replies - Latest reply on 2009-04-24
Posted by Slimjim on 2009-04-24:
Pretty lame Kevin, and a bit illegal too. If the ad pictured or described the lid with no disclaimer, you need to send a lid. Call him back and tell him either send a lid or you'll file a complaint with the FTC for false advertising.
Posted by BokiBean on 2009-04-24:
That's completely bogus. They should make good on their advertising. Keep on them..
Posted by Anonymous on 2009-04-24:
I agree with Slim and Boki, if it showed a lid, then they need to send a lid. Not your fault their website had an error.
Posted by Mrs. V on 2009-04-24:
Still on their web site:

Product Description:

Wearever 10" Easy Pour & Strain Covered Fry Pan
*Tempered Glass Lid Has Dual Straining Spouts & Metal Rim *
The Finest 18/10 Stainless Steel Shells Have Double Lipped Spouts For Easy Pouring
An Aluminum Base Is Impact Bonded For Even Heat Distribution
Cover Is Tempered Glass With Stainless Steel Strainer Rims
Rolled Stainless Steel Handles Stay Cool To The Touch
Metal Utensil Safe Non Stick Interior
Manufacturers Lifetime Guarantee

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