Polsteins Home Complaint - Misleading Webpages
NEW JERSEY -- In a nutshell; If you are looking through the webpages at Polsein's Home & Beyond and see a bargain price on an item that is too good to be true, it probably is!
I was looking for the Wearever frypans recommended by one of the cooking shows on TV. I went to the popular search engines including Google. The best price I found for total cost was at H&B. I ordered two frypans, a 10" and a 12" with glass lid. Eight days later, my package arrived without the glass lid. The next morning, checking the website, the page was still there listing the frypan and lid at the price I paid. I called H&B customer service. Kim said they had the covers in stock and would ship one to me within 48 hrs. using the same order number. Three days later, I was told the cover had probably gone out, check back for a tracking number. When I did I was told the lid was broken in transit and returned and that a new one was on the way.
Seven days later I spoke with Kevin, who said he was the manager. Kevin said that there was a mistake on the webpage and there was no lid and never was. Sorry. I guess it took them three weeks to change the webpage.